Sera Lake Resort Hotel has embraced a sustainability approach in its production and service activities to protect the environment, enhance the connection between natural and social surroundings, support the local community, and leave a more livable world for future generations.
The sustainability approach of Sera Lake Resort Hotel includes the use of clean and renewable energy sources, ensuring energy efficiency, reducing carbon emissions, efficient water usage, waste reduction, and preventing wastage in all activities.
The hotel evaluates the current and future economic, social, and environmental impacts of all activities. It takes into account the needs of guests, the industry, the environment, and the local community. It preserves cultural and natural values in its destinations while creating employment opportunities.
Social, environmental, and economic sustainability are interconnected and mutually beneficial areas that enhance productivity when addressed together.
Our sustainability policy includes:
- Making the sustainability perspective a company culture and raising awareness among employees and stakeholders.
- Increasing resource efficiency in our activities by effectively managing energy and natural resource usage.
- Minimizing the environmental impact of materials and products used by considering their effects on the natural environment and biodiversity.
- Reducing greenhouse gas emissions.
- Adding high value to the tourism industry with our products and services.
- Preserving natural and cultural heritage.
- Ensuring equality without discrimination based on religion, sect, language, race, color, gender, marital status, political belief, age, physical disability, or similar reasons.
- Prioritizing the safety and health of our employees and stakeholders.
- Creating collaborative, positive, and harmonious work environments that support cooperation for people with different beliefs, thoughts, and opinions to work together without conflict.
- Building relationships with our employees based on trust and ethical principles.
- Having zero tolerance for bribery and corruption.
- Initiating or supporting projects for the development of the regions where our hotels are located, increasing the welfare of the community, and contributing to societal development with a sense of social responsibility.
- Encouraging employees to participate voluntarily in social and community activities to raise awareness.
- Increasing local employment and empowering the local community.
- Complying with relevant legal responsibilities, national, and international standards in our operations.
- Enhancing sustainability performance by maintaining close relationships with our suppliers.
- Regularly sharing our sustainability practices transparently with stakeholders.
- Procuring and efficiently utilizing sufficient human, technological, and financial resources to achieve sustainability goals.
- Continuously reviewing and improving sustainability performance.
Employee Safety and Investment in People
Our personnel are our most valuable assets. We continuously improve all processes to minimize risks to the health and safety of our employees and business partners and stay up-to-date with the latest technologies. Employee training, protection of human rights, and equal rights regardless of religion, language, or race are fundamental principles.
Guest Satisfaction – Guest Safety – Guest-Centric Approach
Our guests are the reason for our existence. Tracking and resolving all guest complaints from various sources, turning complaints into opportunities by informing guests, are our top priorities.
Respect for the Environment
Efforts to prevent environmental pollution and protect nature through efficient use of resources, reducing waste quantities, enabling recycling, or rendering waste harmless, are our main objectives.
Energy Efficiency
Sera Lake Resort Hotel is committed to using energy resources efficiently and continuously improving energy efficiency.
Food Safety – Hygiene
Implementing and continuously improving food safety systems throughout the food chain to offer high-quality products that adhere to food safety principles, and prioritizing hygiene conditions across all hotels are our shared principles.
Investors and Business Partners
We work to provide a peaceful and secure work environment for our investors and business partners who share our goal and fulfill their expectations and needs by identifying them accurately and providing better service than our competitors at the most suitable cost.
Support for the Local Economy and Sustainable Procurement Practices
We are aware of our contribution to the local economy. Therefore, 95% of our suppliers and raw materials are local. For sustainable tourism, we make eco-friendly purchases that use less energy, water, and produce less waste.
Child Abuse and Harassment
We believe that everyone has a responsibility to protect children. We understand the importance of child welfare and protection from all kinds of harm, and we strive to be leaders in this regard.
OUR RESPONSIBILITY AND RESPECT TOWARDS THE ENVIRONMENT
We respect the environment and the world to gain respect in the world…
Sera Lake Resort Hotel aims to control water, electricity, energy, chemical, and solid waste quantities while maintaining guest comfort, minimizing potential harm to the environment and natural resources. Our practices have been updated to reduce the usage of natural resources, minimize or eliminate harm to soil, water, and air, following sustainable tourism principles.
